Terms and Conditions
Information on visitlakemac.com.au is provided by Lake Macquarie Tourism. Lake Macquarie Tourism has taken due care and responsibility to verify and check all information provided. However, as the relevant accommodation and tour operators displayed on this website supply their own information, Lake Macquarie Tourism accepts no responsibility for any inaccuracy or misdescription contained on this website or information as it is supplied.
Sales of services as displayed on this website are made by the Lake Macquarie Visitor Information Centre, only as an agent for the person, business or company providing the services. Lake Macquarie Visitor Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Accommodation photographs may not be specific to the actual room occupied. Maps are not to scale.
Booking Conditions
Payment
Payments are to be made to the Lake Macquarie Visitor Information Centre.
We accept Visa, Mastercard, cash, cheque, money order, or you may pay online using your Credit Card (you will need your Client Password which is located under your name at the top of your booking itinerary sent via email). Payments made by cheque or money order are to be made out to Lake Macquarie City Council.
- For bookings made more than 21 days prior to arrival - confirmation deposit of one nights accommodation is due within 72 hours of confirmation. The remaining balance is due 21 days prior to arrival.
- For bookings made within 21 days of arrival - full payment is due at the time of confirmation.
Cancellation Policy
Cancellations of confirmed bookings (where payment has been made) will attract a AUD $22.00 (inc. GST) administration fee. This is in addition to the cancellation fee of the Service Provider/Operator.
PLEASE READ THE SERVICE PROVIDER/OPERATOR'S TERMS AND CONDITIONS BEFORE PAYING FOR YOUR BOOKING.
We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
Refunds
If you are eligible for a refund after a cancellation, if you booked using a credit card and that card is valid at the time of cancellation, the applicable amount will be refunded onto this card. If the card previously used is no longer valid, new card details are required and a refund to the new card will be arranged. If you paid with cash or cheque and are eligible for a refund, you will receive this payment via a cheque from Lake Macquarie City Council. No monies will be refunded by the Lake Macquarie Visitor Information Centre.
Validity of rates
Accommodation rates are for accommodation only and do not include transfer or breakfast costs unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax (GST). Prices over accommodation block-out periods may differ from the prices advertised. Please contact us for further details.
Code of Conduct for the Short Term Rental Accommodation Industry
As per section 2.2.2 of the Code of Conduct for the Short Term Rental Accommodation Industry, a booking platform such as visitlakemac.com.au must ensure that a copy of this code is readily available on its website. Full Code of Conduct available here.
Tours
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.
Privacy Policy
Lake Macquarie Tourism is committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address. This privacy policy explains how Lake Macquarie Tourism handles and protects your PII in accordance with commonly accepted privacy principles.
Lake Macquarie Tourism reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or sent via postal mail to:
Lake Macquarie Visitor Information Centre
PO Box 3014
Blacksmiths NSW 2281
What information we collect
In an effort to keep our service as simple and easy as possible, we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. visitlakemac.com.au collects PII when you:
> Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with visitlakemac.com.au.
> Contact visitlakemac.com.au
visitlakemac.com.au collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How we use your information
Lake Macquarie Tourism uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on visitlakemac.com.au may be used to:
> Purchase visitlakemac.com.au products or services
Information collected when you purchase from visitlakemac.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
> Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who we share your information with
Lake Macquarie Tourism does not disclose any information about customer bookings to anyone except in the following circumstances:
> Accommodation suppliers
Lake Macquarie Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. In the case of bookings including guests that are children, in some cases we require the ages of children, for example if a trundle bed or bunk beds are included in booking. If over a certain age, these beds may be unsuitable for larger children. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although visitlakemac.com.au offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on visitlakemac.com.au.
> Legal obligations
Lake Macquarie Tourism may be required by law to disclose information provided by you to visitlakemac.com.au for the purposes of obtaining products or services from visitlakemac.com.au. Lake Macquarie Tourism may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to others.
How you control and access your information
visitlakemac.com.au believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
> Booking information
If at anytime you would like to alter the PII you provided to visitlakemac.com.au in your booking, please contact us.
> General
If at anytime you wish to enquire about any of your PII that is stored by visitlakemac.com.au, please contact us.
Pixels and Cookies
We utilise digital tracking tools known as pixels and cookies across our website and social media platforms. These tools help us better understand our audience and provide visitors with a better user experience. We occasionally utilise pixel data to deliver advertising on Facebook and Instagram which is more relevant to you.
Please visit Facebook’s website for more information about the data collected and how it is used. If you wish to disable Facebook’s use of cookies and pixel re-marketing, you can do so through the privacy settings on your Facebook account.
The use of cookies is an industry standard and you will find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable cookies or to warn you when cookies are being used.
Links to other websites
Our website contains links to other websites, these linked sites are not under the control of visitlakemac.com.au. We are not responsible for the management or protection of any personal information you provide to these sites. Before disclosing your personal information on any other website, it is recommended you examine the terms and conditions of using their website.