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Terms and Conditions

Lake Macquarie Visitor Information Centre Terms and Conditions

228-234 Pacific Hwy Swansea 
Lake Macquarie Visitor Centre
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Travel arrangements and prices detailed on this www Internet site are provided and coordinated by the Lake Macquarie Visitor Centre. The Lake Macquarie Visitor Centre has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.

Sales of services as contained in this publication are made by Lake Macquarie Visitor Centre, only as an agent for the person, business or company providing the services. Lake Macquarie Visitor Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

At we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.


This privacy policy explains how handles and protects your PII in accordance with commonly accepted privacy principles. reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or sent via postal mail to: Lake Macquarie Visitor Centre, PO Box 3014, BLACKSMITHS, NSW, 2281, Australia.

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with
• Contact collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

HOW WE USE YOUR INFORMATION uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on may be used to:
• Purchase products or services
Information collected when you purchase from is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

WHO WE SHARE YOUR INFORMATION WITH does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on
• Legal obligations may be required by law to disclose information provided by you to for the purposes of obtaining products or services from may also disclose information against someone who poses a threat to interests (such as customer fraud) or whose activities could cause harm to others.

HOW YOU CONTROL AND ACCESS YOUR INFORMATION believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to in your booking, please contact us.
• General
If at anytime you wish to enquire about any of your PII that is stored by please contact us.

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.


Payments for Accommodation

Payments are to be made to the Lake Macquarie Visitor Information Centre.

We accept Visa Card, Mastercard, Cash, Cheque, Money Order or you may go Online using your Credit Card (you will also need your Client Password which is located under your name at the top of the itinerary).
Payments made by Cheque or Money Order are to be made out to Lake Macquarie City Council.
  • More than 21 days prior to arrival: Confirmation deposit of one nights accommodation due within 72 hours of booking. Balance due 21 days prior to arrival.
  • Within 21 days of arrival: Full payment at the time of confirmation.


Cancellations of Confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc. GST), Administration fee this is in addition to the Cancellation Fee of the Service Provider/Operator.


We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

Cash or Cheque Payments:  If for some unforseen reason you must cancel a booking where you have already commenced your stay and a refund is due please note that you will receive this payment via a cheque from Lake Macquarie City Council.  No monies will be refunded by the Visitor Information Centre.


These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.